Refund policy

Event Cancellation & Refund Policy

We understand that sometimes circumstances change and you may not be able to attend an event that you have paid for.

 

Attendee Substitutions

Attendee substitutions, for the originally booked event, may be made until the event commences.

 

Ticket Cancellations

• Ticket cancellations received 30 days prior to the event, will be refunded in full.
• Ticket cancellations received 29 -15 days prior to the event, will be refunded 50% of the event fee.
• Full payment is required for any cancellation received within 14 calendar days of the event or for non-attendance on the day.
• All cancellations and changes must be forwarded in writing, by email to info@sigmoidcurve.com
• Refunds will be processed within 21 days of cancellation via the same method used for payment.

 

Event Cancellation or Postponement

• In the unlikely event that we [Sigmoid®] are forced to cancel an event, you will promptly receive a full refund.
• If we [Sigmoid®] need to postpone an event, we will contact you immediately and give you either a full refund or credit transfer to the new event date.

  

Product Returns & Refund Policy

Sigmoid® stands behind the quality of everything we sell and hope you’re happy with your purchase. If you’re unsatisfied for any reason, you can return your item(s). Returned merchandise must have been purchased online at the Sigmoid® store www.sigmoidcurve.com, and not a 3rd party seller.

 

Returns Process

Items must be returned within 30 days of the purchase. All items must be in original condition. Please include your packing slip/invoice as proof of purchase

All returns are carefully inspected upon arrival, any returns which do not pass our inspection (i.e., not in original condition) will not be refunded and the customer notified.

To action your return, please contact us at info@sigmoidcurve.com outlining the reason for returning your item(s). Upon sending your email, please post your item(s) to:

The Sigmoid Curve Consulting Group

2108/26 Albert Street,

Auckland Central,

Auckland 1010

New Zealand

The cost of shipping returns is the responsibility of the customer and is not covered by Sigmoid®. Sigmoid® is not liable for any item(s) lost in transit, so please send (post/courier) via a tracked service.

Refunds will be processed within 21 days of receiving the returned item(s) via the same method used for payment.

 

Damaged Goods

If you have received a damaged item, please contact us at info@sigmoidcurve.com to arrange a replacement free of charge.